Terms & Conditions


We will try to process all orders as soon as payments are cleared. If for any circumstance an order cannot be processed within a reasonable time, we will notify you with the option of a full refund. Please allow extra days for deliveries to remote postcodes or outside Europe. For more information e-mail us at info@urbana-gallery.com

All products are delivered either by courier or by post, depending on their size and value. The carrier will deliver during the day, but will not be able to give a specific time.

However, if you include your mobile phone number on your order, the carrier may able to send you a text message to tell you that delivery is imminent.

The carrier will deliver during the day, but will not be able to give a specific time.

Please open all deliveries immediately, any omissions or errors must be reported within three working days.

Delivery Charges

Free Delivery Worldwide on all our prints.

The delivery charge only applies for framed prints and canvases; the cost will vary by destination, size and weight of the picture, so please contact us at info@urbana-gallery.com for a quote. 

You solely endure any additional local taxes and custom charges.

Your Rights of Cancellation or Return

At Urbana Gallery, we want you to feel confident about buying from us online. So if you do change your mind, you can return the goods in their original packaging within 7 days.

Also, under the Consumer Protection (Distance Selling) Regulations 2000 (SI2000/2334), you can cancel the contract within a period of 7 working days, starting with the day after the day on which your parcel is delivered.

To cancel your contract, please pack the relevant item securely and send it to us with a copy of your order so that we receive it within 7 working days after the day of the date that the item was delivered to you.

You are responsible for the cost of returning the items except in the unlikely event we delivered the items to you in error or the items are faulty. If this was the case then please let us know by using the enquiry form in the 'Contact Us' section of the website. For your own peace of mind and protection, we suggest that you use a tracked and insured service, or a specialist parcel carrier. If we have already sent your order to you, we will make the appropriate refund when we receive the items from you.

We cannot cancel your purchase when:

  • You are unable to provide proof of purchase
  • The goods have been damaged since delivery

Cancellations by us

We reserve the right to cancel the Contract between us if one or more of the Goods You ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be liable to pay any additional compensation for disappointment suffered.

Return of Faulty Goods

If there is a fault with your product we will normally offer a prompt repair, exchange, refund or a credit.

When returning products you are advised to use an insured parcel service, which requires a signature on delivery, as we will not be held responsible for products lost or damaged in transit.


Urbana Gallery understands your personal information is just that - personal. So we are committed to protecting your privacy. This Privacy Policy explains what information we collect and what we do with it.

If you have any questions about our information processing, please contact us.

Information collected

We collect any details that you give us when you decide to buy from this website. You enter information such as your name, address, telephone number and email address.

We may also collect other information when you complete the checkout such as details of your payment cards. But we do not store this information online after we have processed your order. We will also collect information you provide if you use the 'Contact Us' page.

Use of your information

We will only use your information to communicate with you. If you have decided to join our mailing list, we may from time to time, send you information about special offers and promotions. But we will NEVER disclose your information to third parties, unless the law requires us to do so.

If you decide to withdraw from our mailing list, please use the 'Contact Us' form to let us know. We would also like to hear your views and suggestions about how we can improve our website and our service to you.

Disclosure of your information

Only Urbana Gallery will use the information that you provide. We will NEVER pass your personal data to anyone else, except for any successors in title to our business or as the law may require us to do.


"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on http://www.cookiecentral.com/. We use cookies to record your email address and password that you give us when you buy from our website. This simplifies the logging on process when you return to our website.

You will need to have your browser accept cookies to browse our web site because of the way in which the site works so as to make your browsing quick and efficient.


The colour of products pictured on the website may vary slightly from the original items due to limitations of browser software and monitors.

Currency Conversion

Urbana-Gallery.com displays prices for all its products in Pounds Sterling £, Euros € or US $. To change currency, simply choose the preferred currency symbol below the ‘Add to Basket’ button, when you view an item.  

Prices in Euros and US $ are for information purposes only, all orders are charged in pounds sterling, you may therefore see a small variation between the Euro € or US $ price displayed at Urbana-Gallery and the amount shown on your statement, due to changes in the exchange rate between when the price is displayed and when it is billed. 

VAT/Sales Tax 

If you would like an itemized VAT receipt, please email us (including details of your order) and we will be happy to post this to you.

UK Customers

VAT is charged on most goods and services within the European Union. Art prints and picture frames are charged at the standard rate: 20%. All prices displayed at Urbana-Gallery are inclusive of UK VAT at the appropriate rate. 

EU Customers

Urbana-Gallery.com is required by law to collect VAT on orders dispatched to addresses within the European Union.  

Customers outside the EU

Orders sent to addresses outside the EU will not be subject to VAT but they may be subject to local taxes and customs charges.  Please note Urbana-Gallery.com is not responsible for any such additional charges and these must be borne by the customer. 

Under HM Revenue & Customs regulations regarding the VAT Retail Export Scheme, any sales by mail order (including internet sales) are exempt.  It is therefore not legally possible to claim back any VAT when purchasing goods from


These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

These terms and conditions only cover the Urbana Gallery website. Any other websites to which you link from this site are governed by their own terms and conditions.

We accept no responsibility or liability for the content or operation of websites, which are not under our control.

Urbana Gallery Ltd, Unit 30 The Coach House, 2 Upper York Street, Bristol, BS2 8QN.

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